How do I get my order once purchased?
How long does the challah and soup stay fresh?
Allergies and other dietary restrictions?
Do you ship?
Want to place a large/bulk/custom order?
In the unlikely event that you are not happy with your order, please let us know about the problem within 48 hours. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!
If you do not pick up your order, we do not give a refund. If you need it at a later date, we can either freeze it for a following pick up day or you will have to pay for a new order. We cannot resell any product that is not picked up by the customer. Cancellations and/or changes must be made at least 2 business days in advance of the pick up day. Store credit will be issued for cancellations received with proper notice. No cash refunds.